Unlike traditional landlines, VoIP doesn’t require costly hardware. It can be easily integrated into existing mobile phones.
This allows your team members to take calls on their cell phones if they are in the field or traveling and eliminates the hassle of voicing a voicemail. This is great for remote workers or customers.
Lower Costs
VoIP can save businesses money by eliminating costly per-minute charges. In addition, companies that make many international calls can benefit from bundled pay-as-you-go or unlimited monthly plans. To start with you need to know first the step-by-step guide of VoIP phone systems.
Another way businesses can save with VoIP is by reducing their infrastructure costs. Traditional phone systems require a lot of dedicated copper wire lines, but VoIP uses the internet to connect employees, so the technology is easier and cheaper to maintain.
It’s important to note that a high-quality VoIP system requires a stable internet connection. Businesses should consider running a bandwidth test and upgrading their network routers and switches to ensure optimal performance.
In addition, businesses should consider any one-time set-up fees that may come with switching to a new VoIP provider. These include the cost of porting old extensions and new equipment and infrastructure costs. It’s also important to consider whether additional features are necessary, such as video conferencing and voicemail to email.
Better Call Quality
When it comes to business communications, call quality is paramount. If your calls sound muddy, garbled or have frequent drops, your customers and employees will quickly become frustrated.
With VoIP, each call is digitized and sent over your internet connection so that the sound quality will be significantly higher than traditional phone lines. If you have a fast and reliable internet network, you’ll be able to enjoy crisp and clear calls with your business partners and customers.
VoIP systems also offer advanced features that can help you increase productivity and enhance the customer experience. For example, a “call parking” feature allows you to place a caller on hold and then transfer the call to another employee in your company. This is particularly useful in contact centers and can improve efficiency and compliance.
Other useful VoIP features include voicemail to email, call recording and video integration. These can make a big difference in improving the customer experience and increasing sales.
Increased Flexibility
Many businesses realize substantial cost savings after switching to VoIP. It eliminates the need for traditional phone lines, which can add to monthly fixed costs and per-minute usage charges. In addition, VoIP offers advanced features that help a business grow and adapt to changing circumstances without expensive hardware.
For example, some VoIP providers offer a video conference phone that allows employees to hold conversations on a large screen rather than just through a handset. This can make meetings more efficient and productive, especially if a colleague is out of the office.
Another benefit of VoIP is that it enables you to forward calls to other devices, including smartphones and computers. This means urgent calls can be handled without delay, and staff members don’t have to worry about missing important calls. To ensure your internet connection and bandwidth can take the additional calls, having them tested before setting up VoIP is a good idea.
Increased Reliability
Unlike traditional phone systems, VoIP calls use a converged data network for communication, which can be far more reliable than old landlines. This means that when you use a VoIP service, your calls won’t drop or get disconnected. In addition, your business can benefit from greater integration between your communication tools when you switch to this technology.
For example, many VoIP providers offer unified communications software that allows you to connect all your work tools into a single platform, including customer management, lead tracking and more. This allows your team to collaborate more efficiently and ensures that all necessary information is documented.
Furthermore, you can use a VoIP system with your mobile devices and have your calls saved to the cloud (with encryption), so your company’s data will be protected from third parties. This is especially important if your company has remote employees and global clients. Calling costs are also low, even for international callers — a far cry from the high fees of the PSTN.
